Shipping policy
At Carter & Lowell, we aim to make the ordering and delivery process as smooth as possible. Below is a clear overview of how your order is handled from the moment it’s placed until it arrives at your doorstep.
Order Processing & Dispatch
Once your order is placed, we require 1–5 working days to process it. Most orders are processed within one working day during the week. Orders placed on Friday evening or over the weekend may take slightly longer.
After processing, your order will be dispatched. Standard delivery typically takes 7–10 working days.
Placing an Order
Shopping with Carter & Lowell is simple:
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Visit the product page and select your item.
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Click Add to Cart.
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Ensure you selected the correct size, colour and variant.
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Click Check Out and enter your shipping details.
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Double-check your address information before selecting Pay Now.
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Complete payment. All payment methods are secured with SSL encryption.
Accepted Payment Methods
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Credit Card (AMEX, Mastercard, Maestro, Visa)
Shipping Costs
We offer free shipping on all orders.
No minimums, no hidden fees.
Order Shipment & Delivery
We process and ship all orders as efficiently as possible. To maintain fair and competitive pricing, we consolidate shipments and dispatch them once we reach our minimum shipping volume.
Important Notice:
High demand may occasionally cause slight delays in shipping times. We appreciate your patience.
If you require urgent dispatch, contact our customer service team via email and we will do our best to assist.
If you have any further questions, our support team is always available to help.